Retailers Rate Reflexis Top Workforce Management Software Company in Customer Satisfaction for 9th Year in a Row
Retailers Rate Reflexis Above Other Workforce Management Software Companies — and in top 10 overall — in Return on Investment (ROI), Product Reliability, Technology Innovation, Quality of Support, and Overall Customer Satisfaction; Reflexis also rated #1 by Apparel and in top 10 by Grocery, Specialty, and Tier 1 Retailers for Customer Satisfaction
DEDHAM, Mass., December 9, 2014: For the ninth year in a row, retailers rated Reflexis Systems, Inc. above other workforce management software companies in numerous customer service categories in the annual RIS News Software LeaderBoard. Retailers rated Reflexis in the top 10 of more than 20 breakout customer satisfaction categories in this year’s report, including:
- Customer Satisfaction by Tier One & Mid-Size Retailers
- Customer Satisfaction by Apparel Retailers
- Customer Satisfaction by Grocery Retailers
- Customer Satisfaction by Specialty Retailers
- Leaders in Technology Innovation by Tier One & Mid-Size Retailers
- Ease of Administration by Tier One & Mid-Size Retailers
- Return on Investment by Tier One & Mid-Size Retailers
Reflexis also received the #1 overall ranking in the Targeted Solution vendor category, which includes retail concentration (number of retail-specific modules), revenue, and customer satisfaction.
“Now in its 14th year, the RIS News Software LeaderBoard provides a platform for retailers to rate the software providers that are critical to their business,” said Joe Skorupa, Editorial Director of RIS News. “In 2014 LeaderBoard, 373 retailers rated their software vendors in such categories as ROI, innovation, reliability, and support. Reflexis again scored high customer satisfaction ratings in this year’s report, something it has done for the last nine years even as it has sharply expanded its customer base.”
“We are humbled that our customers continue to rate us highly in so many breakout customer satisfaction categories. What is most gratifying is our high ratings over the years in the innovation category,” said Narayana Raghupathy, Senior Vice President of Professional Services. “We believe our company invests more than any other in our space to develop solutions that solve Retailers’ store and omni-channel operations challenges. Even with a rapidly growing customer base, we are confident that we will continue to provide the best customer service and maintain our track record of on-budget and on-time implementations.”
“Although 2014 was a record-breaking year in terms of new deals for our workforce management and Reflexis StorePulse® real-time execution software, we are even more excited about the benefits and ROI confirmed by our customers in public forums such as our users group conference and other venues,” said Brett Friedman, Senior Vice President of Global Sales and Marketing. “Reflexis will continue to scale our company to support our growing customer base and provide the same level of service and innovation as we did when we were a startup company in 2001.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 12 years, more than 200 of the world’s best companies in multiple vertical categories such as retail, hospitality, and Quick Serve Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse® (patent pending) synchronizes activities with real-time KPIs, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, and India. For more information, visit www.reflexisinc.com. Follow Reflexis on LinkedIn, Facebook, Twitter, YouTube, Google+, and Instagram: LinkedIn | Facebook | Twitter | YouTube | Google+ | Instagram
Editorial Director, RIS News
Reflexis Systems, Inc.
David L. Andrews, (781) 493-3351
Director of Marketing Communications
OP Choudhary, 44 (0) 1256 857310
Head of Operations, EMEA