Retailers Rate Reflexis #1 in World for Recommendation, Customer Satisfaction, Tech Innovation, and Many Other Categories in Annual RIS News Software LeaderBoard
Reflexis Also Rated #1 for Software Reliability, Ease of Installation and Integration, Quality of Service, and Targeted Solution Vendor
DEDHAM, Mass., November 24, 2015: Retailers rated Reflexis as the top software company in the world in numerous satisfaction categories including Customer Service, Return on Investment, and Innovation in the 15th annual RIS News Software LeaderBoard. Reflexis was also ranked in the top 20 of all retail software companies in the Overall Software category, which measures customer satisfaction, revenue, and concentration (number of retail applications).
Retailers gave Reflexis top ratings in the following customer satisfaction breakout categories:
#1 Technology Innovation
#1 Software Reliability
#1 Targeted Solution Vendor Leader
#1 Ease of Installation & Integration
#1 Quality of Service
“For 15 years, the RIS News Software Leaderboard has provided retailers a powerful vehicle to voice their opinions and recognize the best software companies,” said Joe Skorupa, Group Editor-in-Chief of RIS News. “More than 300 retail executives participated in this year’s Software LeaderBoard – ranking retail software vendors in a variety of categories including customer service, reliability, and innovation. It is impressive to see the continued high ratings Reflexis received in so many areas, given how their customer base has expanded over the years.”
“At Reflexis we are grateful for the amazing customers with whom we work and learn. We believe in solving our customer’s problems with innovative solutions and giving them the best possible service,” said Narayana Raghupathy, Senior Vice President, Operations & Professional Services. “Ultimately, it is the confidence our customers have in us that motivates us to consistently create great products.”
“2015 has been another great year for Reflexis as we’ve expanded our footprint in Latin America, North America, the Middle East, and Europe,” said Brett Friedman, Senior Vice President of Global Sales and Marketing. “We are especially gratified that many of our new customers were gained in large part due to endorsements by executives who were familiar with us from working with Reflexis at their prior companies. The trust retailers place in Reflexis is reflected by our #1 rating in Recommendation, how readily executives recommend us to their peers.”
About RIS News
RIS News, published since 1988, is read by over 22,000 retail executive decision makers. RIS writes about how retail businesses can benefit through the use of technology. RIS covers Customer Management & Marketing, Store Systems, Enterprise Operations, Supply Chain/Inventory Management, Merchandise Management, and Cross-Channel Strategies. For more information, visit RIS News at www.risnews.com.
About Reflexis Systems, Inc.
Reflexis is the pioneer in real-time store execution and workforce management solutions that enable retailers to execute their customer engagement strategy flawlessly and uncover profit. The Reflexis platform of real-time store execution, task management, KPI/compliance, time and attendance, and labor scheduling (including budgeting, forecasting, and employee self-service) enables retailers to align store labor/activities to corporate goals and institutionalize best-practice response to real-time metrics and alerts.
For the past 14 years, more than 200 of the world’s best companies in multiple vertical categories such as retail, hospitality, and Quick Serve Restaurants have reported dramatic improvements in compliance with corporate strategies; higher productivity of corporate, field, and store employees; and increased revenue and profitability after implementing Reflexis workforce management and real-time execution solutions. Reflexis StorePulse® (patent pending) synchronizes activities with real-time KPIs, alerts, and customer demand. Stores, hotels, and restaurants can systemically execute best practices to provide a greater quality of customer engagement, leading to higher revenues.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts and has offices in Atlanta, London, and India. For more information, visit www.reflexisinc.com. Follow Reflexis on: LinkedIn | Facebook | Twitter | YouTube | Google+ | Instagram
Group Editor-in-Chief, RIS News
Reflexis Systems, Inc.
David L. Andrews
Director of Marketing Communications