SMG (Service Management Group) partners with more than 500 brands around the globe to create better customer and employee experiences, which drive loyalty and performance. SMG uniquely combines technology and insights to help clients listen better, act faster, and outperform the competition. Strategic solutions include omniCXTM, Brand Research, and Employee Engagement. SMG evaluates 250 million surveys annually, across 130 countries.
SMG’s partnership with Reflexis provides retailers with real-time data that lets them see how operational decisions impact the customer experience (CX). They can prioritize tasks that matter most to customers and use CX data to optimize workforce management decisions. By combining SMG’s CX data with the Reflexis solution, store managers have more time to spend where it counts most—with customers.
Learn more at: https://www.smg.com/