Reflexis has partnered with Irisys, the global leader in people counting technologies and real time queue management solutions. The company’s infrared thermal imaging solutions are used by some of the world’s leading retailers to boost customer service, operational efficiency, and profitability. The partnership maximizes the two companies’ complementary expertise in retail workforce management and customer analytics. Data collected from Irisys’ people counting solutions integrates into Reflexis’ StorePulse® Platform, which uses that information to assign tasks, reallocate labor, and send best-practice-based, actionable messages to specific employees. It also enables retailers to gather and consolidate key performance indicators and trends and assign corrective tasks in response to metrics-based alerts. www.irisys.net.
Reflexis & Irisys – Leveraging RealTime Customer Traffic Intelligence (pub. 01/2013)