Retailers need to have a strong omnichannel strategy to compete in today's retail environment.
"At the core of omnichannel strategy, retailers are positioned to better serve their customers, strengthen overall brand experience and provide a seamless shopping journey across all paths to purchase."
2018 looks to be a strong year for retail!
"Retail sales are expected to grow roughly 4% this year as merchants continue the momentum of a strong holiday season and benefit from tax cuts, according to the National Retail Federation."
Omnichannel initiatives are essential to providing the perfect customer experience.
"Companies with extremely strong omnichannel customer engagement retain, on average, 89 percent of their customers, compared to 33% for companies with weak omnichannel customer engagement."
Retailers need to invest in technology to be competitive in today's retail ecosystem.
"The findings reveal that nearly half say their company will need to adopt new technology in the next three years to evolve and stay competitive, with 98 percent saying cloud-based solutions...
Reflexis has a secret weapon for tackling today's retail complexity: Real-Time Task Manager!
"By using Real Time Task Manager to take in data from a myriad of sources, for example, monitoring freezer temperatures and only assigning employees to check them if they drop below...
Looking forward to a successful NRF this year!
"Specifically, NRF's Big Show is where the best and the brightest of the industry gather. It's a space where we learn from each other, make new connections and open our horizons to the untapped potential of...
Optimizing labor cost is essential to running an efficient retail organization.
"When LCO framework is being practiced, we can have confidence that solutions minimize the risks associated with reactive labor management, resulting in increased productivity and the ability to proactively manage labor for cost...
An innovative customer experience will help Millennials become loyal advocates for your retail brand!
"Millennials and the rising influence of Gen Z should already be fully baked into your strategy. This most-powerful buying demographic spends more than $65 billion each year and influences upward...
Sephora is leading the way in experiential retail!
"Sephora has been laser-focused on inventing new ways to make the beauty shopping journey fun and engaging for customers, with beauty workstations acting as the hub and iPads littering the selling floor to offer digitally-enabled self-service."
As we get closer to 2020, AI will be a massive part of how retailers create an excellent customer experience.
"By 2019, about 40% of retailers will develop a customer experience architecture supported by artificial intelligence, with such platforms providing up to a 30%...