Debbyn Milligan has over 25 years of retail experience. Starting as a cashier at The Home Depot, she most recently held the positions of VP of After Sales Service and VP of Store Operations. As the VP of After Sales Service, Debbyn designed and implemented The Home Depot’s Reverse Logistics Platform, created the second largest small engine business model in the United States, and successfully exceeded financial results for The Home Depot’s 1,200 Tool Rental Centers. As the VP of Store Operations, Debbyn worked to reengineer store operations to make them more efficient, enhancing The Home Depot brand.
Sara has over 25 years in Retail and Wholesale Sales & Operations. Prior to her current role, Sara was Director of Multi-Channel Operations at Vera Bradley; which included Project Management, Operations Support, and also Strategic Leadership for the Annual Outlet Sale. The event is attended by over 60,000 customers annually.
Sara has provided leadership for Managers and Field Sales teams; and collaborated across departments on Projects, Store Communication, Operations, Store Management, and Store Marketing. Some of her key projects at Vera Bradley included business ownership for their SAP Fashion Management Solution roll out (the first retailer in North America), the full Reflexis Store Operations and Workforce Management suites, multiple POS upgrades, and countless Standard Operating Procedures.
Sara also has prior Retail field leadership experience as Channel Director, District Manager, Area Manager, and Store Manager at Vera Bradley, Bath & Body Works, The Limited, and L Brands. She started her career in grocery and restaurant management. Sara brings a large scope of understanding of what it takes to prioritize, implement, and sustain success in a wide variety of retail business models and volume types.
Prior to his current position at Reflexis, Kevin worked at Hannaford Bros. Co. (part of the Delhaize Group) for more than 35 years. He spent more than 20 years in Retail Management & Operations positions including Store Manager, Training Manager, Store Opening Coordinator, and Regional Manager of Training Specialists, with the last 13 years in IT as Director of Retail Automation. Kevin was responsible for retail technology for all 167 Hannaford Supermarkets in five New England states, 31 independently owned supermarkets, and 107 Sweetbay Supermarkets in Florida. He has also spoken and presented at supermarket and retail industry forums including FMI Marketechnics, RIS News Retail Executive Conferences, MIT Sloan Cross Industry Conference, and AMR Webcasts. He is an expert in Retail Wireless Applications, Workforce Optimization, Point of Sale, Consumer Demand Replenishment, and Store Execution Management.
Prior to joining Reflexis, Kevin spent 12 years in Retail Store Operations at Galyan’s Trading Company and Dick’s Sporting Goods. During his time at Galyan’s Kevin was in charge of penetrating markets in Columbus, Minneapolis, Atlanta, and Boston. As a Corporate Operations Manager, Kevin was responsible for payroll analysis, policy, and other core operations functions. Kevin brings this breadth of knowledge and experience to our customers, ensuring that they have the right solutions at the right time.
Pam Beitia is Director of Retail Operations at Reflexis. She has a combined retail experience of 25 years. Pam spent more than 18 years at Albertsons (SuperValu) focusing on retail operations and communications, holding positions such as Store Retail Integrity Coordinator, Training Coordinator, Area Manager of Retail Integrity, Front-End Operations Senior Analyst, and Communication & Execution Senior Manager. At Albertsons, she led a project team for the design, implementation, and training of Task Management, implementing it at 2,000 stores and 4 banners (Albertsons, ACME, Jewel-Osco, and Shaw’s). She was also responsible for controlling expenses, scheduling special teams for new store openings, price maintenance, and shelf labels projects. On the HR side, she managed the hiring, training, and labor for store team leads.
Brandon Coe has over 10 years of retail experience. He started his career at Abercrombie and Fitch, where he held Store Manager positions for over 6 years. He then moved to Vera Bradley as a Retail Operations and Workforce Management Specialist. In this position, Brandon drove continuous improvement of scheduling effectiveness, sales, and execution efficiency. He also helped design Vera Bradley’s omni-channel operations. Brandon holds a Bachelors of Science from Ball State University.
Prior to working at Reflexis, Carlos worked for five years in IT project management for Grupo Elektra and their internal bank, Banco Azteca, developing and implementing accounting applications, store operations control, risk management, and real-time transactions monitoring. He also worked as a consultant for business Intelligence applications for several other retailers in Mexico and Latin America as part of the IMPRA Consultores in Mexico.
He is currently involved in implementations of Reflexis Task Manager™, Reflexis StoreWalk®, and Reflexis KPI Activator™, and also manages projects for the Reflexis Workforce Manager™ and Reflexis Time & Attendance™ solutions for clients in Mexico, Colombia, and Chile.
Kathy has over 28 years of experience in retail, working in stores, in the field and in HO in a variety of roles in top tier European retailers. Her first-hand experience of retail execution issues & expertise in business/change management processes has improved our product’s fitness to European markets significantly. She leads all our Task Manager deployments by understanding our customers business issues and subsequent requirements, re-engineering communication processes and assisting in realisation of system benefits. Kathy has an MBA from the Open University.
Prior to joining Reflexis in 2011, Lindsay built up 10 years of Fashion Retail Management experience in the UK at leading apparel retailers including French Connection, Zara, Harrods, and most recently, Ralph Lauren. During her 5 years at Ralph Lauren, Lindsay managed several of the company’s London stores before moving to the Head Office to be the European Communications Manager where she created the Internal Gatekeeping process and managed the launch of the intranet for all Ralph Lauren’s European stores.
Sue Acklam has over 16 years experience in the retail industry. She started off as a Product Manager at Checkpoint Systems implementing Electronic Article Surveillance solutions as well as providing training to the retail clientele. In 2006, Sue started working for Europe’s leading DIY retailer – B&Q in their Profit Protection, Commercial and Store Operations teams designing, communicating and implementing Stockloss reduction initiatives in stores.
Kate started her career as a Management Trainee with Safeway plc in the UK. Upon successful completion, she became a Dry Goods Manager for a store on the South coast of England before she moved to the high street working in children’s wear and equipment. She then spent over 6 years at Arcadia Group, 4 of which were spent as a Store Manager for the women’s clothing brand, Wallis. She managed stores in Guildford, Surrey and also Kingston-upon-Thames, Surrey. A few years later she became a Recruitment and Training Manager for Topshop (also part of Arcadia). As a member of the store management team there, she was responsible for the effective and efficient operation of the store, deploying and managing team members on a daily basis, as well as ensuring that company training standards were met.
Kate is an implementation specialist and has worked with various clients from different verticals. Her largest roll-out was across 49 countries in EMEA. She is a certified Prince2 Practitioner and also has an APM Certificate in Project Management.
Dave has over 15 years experience in the retail sector. Beginning his career with fashion chain ‘Next’, Dave held a number of commercial and operational positions across stores in the South East of England and the West End of London.
After graduating from University College London (Geography, BA Hons), Dave joined the graduate scheme at Homebase – the DIY and Home Improvement brand of Home Retail Group. Homebase has over 300 large format stores, annual sales of c£1.75bn and is regarded as the UK’s leading Garden, Decorating and Home Improvement retailer.
After spending 3 years as a Store Manager, Dave then joined the Retail Operations team in Head Office. During this period he held both project management and operational roles within the Retail function often acting as they key business partner between Retail and marketing/commercial functions. Before leaving Homebase to join Reflexis, Dave was responsible for the compilation, budgeting and sign off of the overall retail workload and activity plan for all stores.