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Research Papers

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2010

	Cross-Functional Collaboration: How Retailers Can Uncover Hidden Profit A former VP at the third largest supermarket chain in the U.S. discusses how the lack of cross-functional collaboration in retail enterprises causes inefficiency and a suboptimal customer store experience, and how a billion dollar retailer can uncover millions in hidden profit.

2009

Solve the Retail Workforce Management and Execution
        Challenge

        A former VP at the third largest supermarket chain in the U.S.
        discusses the technology retailers can now implement to overcome
        their store operations challenges. Also, how retailers can reduce the
        margin of execution error in their stores and drive improvement in all
        metrics by which they measure store operations, including sales,
        labor costs, and task execution and workforce compliance rates.

2008

	RSR Research: Retail Execution Management Drives the Customer Centric Store Consistent store execution is consistently cited by retailers as one of the major challenges they face in improving the customer experience. The simple reality is, retailers must find a way to service their customers more efficiently.

	How to Achieve Consistent Store-Level Execution in Retailing and Drive Increased Sales Successful store-level execution of new product launches, promotions, and other initiatives enables retailers to recover the revenue they would otherwise lose due to suboptimal performance.

	21 Weeks or Bust Retail enterprise implementations in 21 weeks or less? Believe it. Here's the Reflexis playbook for CIOs: Why store managers and associates are the equivalent of the Offensive Line in American football.

AMR Research: Bridging the Merchandising and Store
        Operations Divide

        This report identifies the root causes and determines potential
        remedies for translating merchandising and promotional strategies
        into flawless execution. With 85% of buying decisions made at the
        shelf, retailers need perfect execution to claim their piece of the $4T in
        annual retail industry revenue projections.

2007

	How Retail Execution Management Solutions Solve the "Last Mile" Problem Task management combined with other workforce optimization solutions enables retailers to improve productivity and provide a consistently positive consumer experience that drives increased sales.

Workforce Optimization: Boosting Store-Level Productivity &
        Top-Line Performance

        Workforce management is important to all retailers, regardless of size,
        segment, or business model. The reasons are twofold: most
        important, the fulfillment of a brick and mortar retailer's brand promise
        almost always comes down to the interaction between an employee
        and a customer. Second, as a retailer's largest controllable expense,
        the in-store workforce is a perennial target for productivity
        and efficiency improvements.

Retail Store Execution - An Empirical Study

        The paper describes a methodology by which a retailer can identify
        action steps that are likely to increase sales and customer
        satisfaction and demonstrates the methodology using proprietary
        data from a large retailer with over 500 stores. Results suggest
        that a modest reallocation of the payroll budget among stores could
        be expected to yield a 2-3% increase in sales with no increase in
        cost.

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