No matter how hard you try, things will go wrong in your stores. Doors break. Freezers go on the fritz. Letters in signs burn out. When problems occur, how will store managers know who to call and ensure the issue is resolved? With Reflexis Store Issue Manager, store managers can issue requests to fix problems without having to waste time trying to determine who they should call in the organization.

Automated workflows built into the system ensure problems are routed to the correct department for speedy resolution. Workflow for approval and resolution can be configured for each process. Corporate, field, and store managers can benchmark problem resolution time against engineered industry labor standards, track problem resolution status, and take corrective action by escalating issue priority when deadlines are missed.