Retailers rate Reflexis #1 out of 99 companies in 16 categories; workforce management software company rated #1 in Most Recommended, Overall Performance, Customer Satisfaction, TCO, ROI, Reliability, and for the third year in a row, Targeted Solution
DEDHAM, Mass.--(BUSINESS WIRE)--Reflexis has been rated by retail executives above all other software companies in 16 customer satisfaction categories in the annual RIS News Software LeaderBoard. Reflexis was also rated first or second in all 11 customer service breakout categories, including first in Recommendation (how strongly retail executives recommend a company to their peers), Overall Performance, Customer Satisfaction, Ease of Implementation, Reliability, Total Cost of Ownership, Return on Investment, and more.
This is the fourth year in a row that Retailers have rated Reflexis at the top of software vendors. The customer satisfaction rankings, which are published in the December 2009 issue of RIS News, are based on the survey responses of retail executives who were asked to rate 99 software vendors. Highlights for Reflexis include the following in overall ratings:
- #1, Recommendation
- #1, Customer Satisfaction
- #1, Overall Performance
- #1, Total Cost of Ownership
- #1, Return on Investment
- #1, Ease of Installation/Integration
- #1, Ease of Administration/Maintenance
- #1, Reliability
- #1, Targeted Solution
- #2, Quality of Support
- #2, Quality of Service
- #2, Technology Innovation
"For the fourth year in a row, Reflexis has received top ratings in the RIS News Software LeaderBoard, considered by many to be the Academy Awards of software in the retail industry," said Joe Skorupa, Group Editor in Chief, RIS News. "The Software LeaderBoard is the only industry award in which retailers get to rate all of their software vendors on a head to head basis. The ability of Reflexis to get such high ratings from retailers year after year is an impressive accomplishment."
"Even as we take deep pride in our outstanding placements in Innovation, Product Reliability, Ease of Installation, ROI, TCO, and Quality of Service, I am most gratified by our #1 ranking as the most-recommended software company in retail. There can be no better validation of our company's culture of placing our customers' business above everything else we do," said Prashanth Palakurthi, founder and CEO of Reflexis. "We created the space of Retail Execution Management. We view workforce management as an integral and indivisible part of the retail execution challenges that executives need to address simultaneously. Growing numbers of our customers have now benefited from our approach. They are now the best advocates of our vision, technology, and most importantly, Reflexis company culture. We thank them for their trust."
Attending the NRF 99th Annual Convention & EXPO (Jan. 10-Jan. 13, 2010)? You can visit Reflexis at booth #1345 to get more information on the company's integrated platform of labor scheduling, task management, time and attendance, and KPI/compliance solutions.
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Reflexis helps retailers execute their strategy flawlessly and uncover profit. Reflexis customers, many of which are Top 250 global retailers, have reported dramatic improvements in store-level compliance with corporate strategies; higher productivity of merchandising, field, and store management; and increased sales and profitability.
Reflexis Systems, Inc. is privately held and headquartered in Dedham, Massachusetts. For more information, visit www.reflexisinc.com.
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