Upscale department store chain in the Netherlands implements Reflexis labor scheduling solution to increase employee productivity and improve customer service

DEDHAM, Mass. & AMSTERDAM--(BUSINESS WIRE)--Reflexis Systems Inc. today announced that de Bijenkorf, a leading upscale department store chain based in the Netherlands, has implemented Reflexis Workforce Manager (labor budgeting, forecasting, and scheduling). The implementation is an important component of de Bijenkorf’s goal to increase the efficiency of planning and to increase time for the customer experience. After a thorough evaluation process that included detailed product demos, Reflexis was selected over its competitors.

Prior to implementing Reflexis, de Bijenkorf used manual tools such as email and shared spreadsheets to generate employee schedules at the store level. The Reflexis solution enables the company to import historical sales data, create refined workload forecasts, and rapidly generate best-fit schedules that factor in labor laws and employee skills, availability, and preferences.

“We selected Reflexis because the functionality of their labor scheduling solution met or exceeded our requirements. We were also impressed by the company’s track record of successful implementations that solve retailer’s business challenges,” said Nico Wartenbergh, Head of IT for de Bijenkorf. “We are already seeing benefits across all functions through optimized processes and automated planning.”

“For more than 140 years, de Bijenkorf has provided exceptional customer service while offering a wide variety of prestigious clothing, beauty, home, and food brands,” said OP Choudhary, Head of Operations for Reflexis EMEA. “We are delighted to add de Bijenkorf to our growing list of workforce management customers, which includes retailers of all categories, many with multiple formats and varying store sizes, all around the world.”